Extracare Account Suspensions

Hey guys! I have been seeing a bunch of chatter about the Extracare account suspensions for “Suspicious Activity” on your CVS Cards and wanted to wait a bit to see if there was some validity to this. Iheartcvs posted stated “according to a cvs memo” so I am going to assume there is something to this. There still isn’t much information as to what is considered “Suspicious Activity” and how they are going to enforce all of this but I am going to say that it is safe to assume that multiple accounts, using incorrect or expired coupons (aka coupon fraud) glitches. I have had situations where I have something clipped on my card and then used a paper coupon not knowing that both will come off on 1 item. I am honestly not sure why they won’t just fix their system but I guess logic is out the window on that one

• suspended accounts will no longer receive coupons or ECB rewards or be able to redeem any coupons or rewards previously earned.
• when a suspended card is scanned at sco, the customer will receive a “card not found” error & the transaction will be suspended an employee should then take the customer to a standard register
• when a suspended card is scanned at a register, a banner will display at the top of the screen stating “Account suspended – [email protected] for questions” A receipt will also print with directions for the customer beginning in late July
• employees who suspect fraud/abuse can now submit an “Extracare & coupon fraud & abuse report”
• customers with questions or concerns will be directed to the customer call center employees are instructed not to allow the customer to create a new Extracare account or manually print Extrabucks

What do you guys think?